CogniAtlas Support

CogniAtlas is owned by M365 Services Corp and presented as CogniAtlas by PowerM365. Use this page for support, tester feedback, bug reports, import/export issues, and store-review contact information.

Email CogniAtlas Support:
CogniAtlasFeedback@PowerM365.com

Related pages:
– Privacy Policy: https://www.powerm365.com/cogniatlas-privacy-policy
– Copyright: https://www.powerm365.com/cogniatlas-copyright

Primary Support Email

CogniAtlasFeedback@PowerM365.com

What To Include In A Support Request

For the fastest response, include:

– The build label shown on the CogniAtlas home page, such as **Preview v1.0.0+28 • 2026-05-22**.
– Your device and browser, for example Edge on Android, Edge on Windows, iPad Safari, or Surface Pen.
– The layout mode involved, such as Free Form, Horizontal, Top Down, List, or Radial.
– What you expected to happen and what actually happened.
– Exact steps to reproduce the issue.
– A screenshot, short screen recording, or sample `.cga` file if available.

Common Support Topics

– Opening or recovering a saved map.
– Browser refresh or cached preview version issues.
– Topic overlap, Clean Up behavior, branch order, or layout issues.
– Pen, stylus, Apple Pencil, Samsung S Pen, or Surface Pen behavior.
– Import/export issues with CGA, TXT, HTML, OPML, JSON, PNG, JPG, or PDF.
– Images, drawings, notes, relationship links, and local storage behavior.

Before Reporting A Web Preview Issue

1. Confirm the home page build label.
2. Hard refresh the browser.
3. If the old version still appears, clear site data/cache for `streines.github.io`.
4. Reopen https://streines.github.io/FXCogniAtlas

Data And Privacy

Do not send confidential, sensitive, or private map files unless they are necessary for support and you are authorized to share them. For details about how CogniAtlas handles information, see the CogniAtlas Privacy Policy:

https://www.powerm365.com/cogniatlas-privacy-policy

General Contact

Owner: M365 Services Corp
Product: CogniAtlas by PowerM365
Support: CogniAtlasFeedback@PowerM365.com
General contact: Info@PowerM365.com
Website: https://www.powerm365.com